Frequently Asked Questions
Everything you need to know about bringing Strata quality into your home.
What is the typical shipping timeline for furniture orders?
Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and professional assembly in your home.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns.
Do you offer fabric and material swatches?
Yes, we want you to feel confident in your choice. You can order up to five complimentary fabric or wood finish swatches through our 'Materials' page to see how they look in your space.
How do I care for my Strata solid wood pieces?
We recommend dusting regularly with a soft, dry cloth. Avoid harsh chemicals and direct sunlight, and always use coasters or felt pads to protect the natural finish from moisture and heat.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger purchases, allowing you to pay over time.
Is assembly required for your products?
Assembly requirements vary by item. Smaller decor pieces arrive fully assembled, while larger items like bed frames or dining tables include detailed instructions and necessary hardware for straightforward home setup.