Returns & Exchanges
At Strata, we want you to be completely satisfied with your home sanctuary, which is why we offer a 30-day return policy on all furniture and decor items. If a piece doesn't perfectly fit your space, we are here to help you find a more suitable aesthetic or provide a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Affix the Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your box before dropping it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing